Consulting
On-site Resident Quality Engineers
Some quality challenges cannot be solved from a distance. ISS places resident quality engineers and technicians directly at your customer's site - inside the OEM plant or Tier 1 facility - to monitor, report, and resolve issues in real time. Our residents are your eyes, hands, and voice in the customer's quality conversation.
What we do
Resident engineer scope
Daily quality monitoring
On-line presence during production, attendance at customer QRQC, defect tracking.
Real-time issue resolution
First-level containment decisions, supplier coordination, escalation when needed.
Customer relationship management
Single point of contact for the customer's quality team.
Reporting
Daily reports to your plant, weekly summaries to your leadership.
Process correlation
Linking customer findings to your internal process metrics.
Audit and gemba support
Accompanying customer auditors, supporting customer gemba walks.
Engineering escalation
Triggering and coordinating engineering response to chronic issues.
When this applies
Trigger situations
- Customer relationship at risk after a quality crisis
- High-volume launch requires permanent customer-side presence
- Multiple suppliers feeding the same customer line need coordinated resident
- Customer demanded resident as condition of doing business
- Strategic customer requires premium service level
How we deliver
Methodology
Resident engineers are deployed for periods ranging from 6 months to multi-year contracts. Each resident receives an onboarding pack on your processes, products, and customer specifics before going on-site. Daily and weekly reporting rhythms are agreed upfront. We rotate residents periodically to prevent fatigue and maintain fresh perspective, while protecting customer relationship continuity.
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Discuss your needs
Tell us about your project. A team member will reply within 24 hours.